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Privacy Policy

Privacy Policy

Below is our Privacy Policy. If you have any questions, please contact us so we may assist.

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Last updated: 14 August 2026

Sensitive Information

PV Connections does not ordinarily request sensitive information through its website or online store. Sensitive information has a specific meaning under Australian privacy law and can cover matters such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records and certain biometric information.

If sensitive information is provided to us, we will only collect, use or disclose it where reasonably necessary and permitted by applicable law. Please avoid providing sensitive information that is not necessary for your dealings with PV Connections.

Marketing Communications

Where permitted by law, PV Connections may use contact information to send information about products, services, promotions, company updates or other material that may be relevant to customers and subscribers. Electronic marketing communications will be managed in accordance with applicable Australian law.

You may opt out of marketing communications by using the unsubscribe facility provided in the relevant message or by contacting us. Opting out of marketing does not prevent us from sending transactional, account, order, delivery, warranty, security or other service-related communications that are reasonably necessary.

Data Breaches

PV Connections maintains processes for responding to suspected or actual data breaches. Where applicable, we will investigate an incident, take reasonable steps to contain and remediate it, and assess whether further action or notification is required under Australian privacy law.

Where the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies and an eligible data breach occurs, PV Connections will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

Retention and Destruction

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for applicable business, accounting, taxation, warranty, fraud prevention, dispute resolution and legal requirements. The appropriate retention period may differ depending on the nature of the information and the reason it is held.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it as applicable. Information may remain temporarily within backups, archives or technical systems until those records are overwritten or deleted through normal system processes.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We may request information reasonably necessary to verify your identity before processing a request.

Access or correction may be refused or limited where permitted by applicable law. Where Australian privacy law requires us to provide reasons for refusing a request, we will provide those reasons together with information about available complaint mechanisms.

Third-Party Websites and Social Media

Our website may contain links to websites, applications, social media platforms or services operated by third parties. Those services may collect or process information independently from PV Connections and operate under their own privacy policies and terms.

PV Connections does not control the privacy practices of independent third parties and is not responsible for how those third parties handle personal information. You should review the applicable privacy policy before providing personal information through an external website, application, platform or service.

Legal Requirements and Business Changes

We may collect, use, retain or disclose personal information where required or authorised by applicable law, regulation, court or tribunal order or lawful governmental request. Information may also be handled where reasonably necessary to investigate suspected unlawful conduct, respond to actual or prospective legal proceedings, or establish, exercise or defend our legal or equitable rights.

If PV Connections undergoes or considers a sale, merger, acquisition, financing, restructuring, transfer of assets or similar business transaction, relevant information may be disclosed to professional advisers and transaction parties where lawful and reasonably necessary. Personal information connected with such a transaction will remain subject to applicable privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, information handling practices or applicable legal requirements. The current version will be published on this website with the applicable "Last updated" date.

Where required by law, material changes will be communicated through an appropriate method. You should review this Privacy Policy periodically to remain familiar with our current information handling practices.